Before you purchase new reading glasses, take a moment to read my story. I had a terrible experience and nearly gave up on buying progressive presbyopia glasses online altogether.
To be completely honest, buying progressive glasses from a competitor—let's call them Site X—was a huge letdown. The entire process was a disaster. I was looking for simple Business Simplicity Style Half-rim frames, but instead, I got nothing but stress.
First, the timeline was misleading. They promised delivery in two weeks, but it took three. When the glasses finally arrived, they were completely incorrect—both the frame and the lenses were wrong. I spent an entire hour just trying to understand what went wrong.
I returned to the store, only to find that the staff had completely changed. No one knew how to handle my situation. The only familiar face was a rather unsettling individual who kept asking me questions I had already answered. It felt like a scene from a low-budget horror film. I ended up losing $300 on those glasses, still without a proper pair to show for it. Attempts to reach customer service were futile—the phone line was disconnected, and the website chat was completely unhelpful.
Verdict: Extremely cheap glasses often come with virtually no support. If the service fails, you lose your entire investment. Never trust a company with a dead customer service line.
After that ordeal, I was ready to give up. I started to believe that progressive lenses were too complex to purchase without visiting a high-end physical store. I was tired of being told what I needed instead of being heard.
What I wanted was simple: reliable progressive reading glasses that offered clear vision for reading, computer work, and distance—all in one lens. However, I refused to spend another $300 just to deal with incompetent staff and endless delays.
I began searching for companies that prioritized the customer fitting process over cheap, bulk sales. I needed a straightforward approach that put my needs first.
When I finally decided to try a different approach, I focused on finding a simple, transparent system. I looked for a company that offered the specific Business Simplicity Style Half-rim 12-layer Coated Progressive Multi-focus Reading Glasses I wanted, but with significantly better service.
I discovered that the level of service provided by Mozaer Official was unparalleled. The difference was like night and day compared to my previous nightmare.
The online booking system was effortless. I could schedule a browsing appointment instead of a stressful, exam-only slot. When I arrived, they greeted me by name immediately. I didn’t have to repeat myself multiple times.